Frequently Asked Questions (FAQs)

Got questions? We’ve got answers to our most frequently asked questions below, but if your specific query isn’t here, please drop us a quick line at:

Enrolment and Logging in

Thanks for your interest in participating! Yes, we can provide an invoice in your company’s name.

Please email with:

  • Your name
  • Organisation’s name and address (including the email address where the invoice needs to be sent to)
  • Course information (course name and start date)

We will email the invoice as soon as possible!

Sorry to hear this! Here are some possible explanations and solutions:

  • Check your email address: you need to enter the email address you used when first enrolling (this is usually the one we would have sent your course confirmation to).
  • Your email address is already registered: if you are trying to sign up, but the website is saying your email has bounced, you may already be registered as a user. Try clicking the ‘sign in’ button rather than ‘sign up’ and enter your details. You can click the ‘forgot password’ if you cannot remember your password.
  • You are not yet signed up to a course: You have to be enrolled in a course to be able to sign in.

If your issue is not resolved by one of the above options, please email and we’ll respond as soon as possible.

Sorry to hear this! If you have been waiting for an hour or more for your reset password email, check your spam/junk folder. If it still is not appearing, please email about this issue and we will get back to you to make sure you are able to log in.

Absolutely! Please get in touch with with your requirements and we will be in touch within 48hrs.

How our courses work

How to access and participate in our courses

Each of our courses offer quality multimedia content that can be completed anytime from anywhere. As part of offering a personalised learning experience, we have integrated a one-hour live virtual session per week. It is not a requirement to attend as we know it can be difficult to balance work/life/study, however we do encourage attendance. But don’t stress if you can’t make it, as we post recordings of the session afterwards. We also offer moderated forums encouraging learners to share their experiences and hear more from our mentors. Feedback has indicated that learners have enjoyed interacting during these sessions and watching them if they can’t be in attendance. The virtual sessions are held during office hours (Australian Eastern Standard time).

Can I do the course work at any time that suits me or is it delivered at set times? Both! We run weekly live sessions of one-hour duration during office hours where you can ask the mentors questions and engage in discussions with your peers. This participatory learning is supplemented by content housed in our learning site which you can complete at a time that best suits you. But don’t stress if you can’t make it, as we post recordings of the session afterwards, and you’ll still have the chance to engage with other learners and mentors via moderated discussion forums.

Both! We run weekly live sessions of one-hour duration during office hours where you can ask the mentors questions and engage in discussions with your peers. This participatory learning is supplemented by content housed in our learning site which you can complete at a time that best suits you. But don’t stress if you can’t make it, as we post recordings of the session afterwards, and you’ll still have the chance to engage with other learners and mentors via moderated discussion forums.

Each course varies, but we usually say 3-4 hours per week: 2-3 hours on completing the weekly course content and an hour virtual session per week.

We have online mentors who can respond to your content-related questions and support staff who can respond to tech related challenges within 48 hours.

Yes! The virtual sessions are the perfect opportunity to ask questions about how to apply what you are learning to your work. And our courses also provide you with the opportunity to apply your area of learning to an initiative/program/project from your work.

Absolutely. Most of our courses are designed for both beginners and those already working in the field. We also clearly state on our detailed course pages whether any prerequisite skills or experience is required.  And if you don’t have a project/program/initiative from your work to use as the focus of your learning, we have case studies and examples that you can use instead.

To have the best learning experience, whighly recommend using a PC or laptop when participating in our weekly virtual sessions and when completing your project work in your workbooks. These sessions are interactive and require the use of virtual whiteboards, polling, break-out rooms, powerpoint templates, editable PDF files etc all of which are best accessed via a computer. 

If you’d prefer to use a mobile device to access the learning content, weekly course learning materials and discussion boards are all mobile enabled. To access the course from your mobile device download the BrightSpace Pulse app in the App Store or Google Play 

Please ensure your computer has the most up to date version of one of the following browsers: 

  • Chrome  
  • Mozilla 
  • Microsoft Edge 

At this stage, Safari and Explorer are not compatible with our virtual session and project assignment technology. You will need to download an install one of the free compatible browsers listed above.  

Virtual sessions

A week prior to the course starting, you will receive an email from the Academy team with calendar invites for the virtual sessions. Generally, the sessions are held once a week in the afternoons during AEST business hours.

We’re sorry the time is not suitable for you. It is hard to find a time that works for everyone with learners across international time zones.

For this reason we have designed the course so that the learning outcomes will be achieved without attending the virtual sessions live. The only thing you will miss out on is meeting your fellow learners and mentors “live”. All the recordings are provided the next day and are embedded into the course content. It won’t impact your learning, just the opportunity to connect “live” with other learners which you can make up for by being active in the discussion forums.

If you had a question for the virtual session, please email your question to the support mentor for the course or post it on the discussion board and we will ensure the response will be captured in the recording so you don’t miss out!

You will receive a certificate of completion if you mark all pages of the course as complete.

You will have 6 months from the start date of the course to have access to the course materials. In this time, feel free to download or screenshot/snip content to save for your future records. If you wanted a certificate of completion, you will need to have completed the course within 1 month since the end of the course.

Yes, you are eligible for a refund so long as you withdraw before the census date for your course. You can find the census date for the course on the calendar page of our site. You can find out more information about our terms and conditions here.

Questions about specific courses

Measurement, Evaluation and Learning (MEL) – full course or individual modules

We’d love for our learners to participate in all 4 modules to benefit from the full MEL experience. If you’re only looking to brush up on specific skills or areas, we’ve designed each module to be taken as a stand-alone course.

However, to get the most out of MEL Module 3 and Module 4, we recommend you consider completing the previous modules unless you have demonstrated field experience in these areas. 

Evaluating Systems Change and Place-Based Approaches

No, this is an introductory course with no prerequisites.

Most Significant Change (MSC)

No. We will provide case study examples for you to use throughout the course. Though if you are using this technique/wanting to use this technique as part of something you are doing in your organisation, feel free to bring those examples to your weekly activities.

Using Data Analysis & Visualisation to Drive Social Impact (Introduction to Power BI)

There are two ways you can download the Power BI Desktop app: 

  • download it from the Microsoft Store: we recommend this option as this version automatically installs updates. 
  • download it from the website: this version, you will have to install updates manually (and Power BI releases updates regularly).  

Either way, its free and you don’t need a company email account to download and install the program  
When you open PBI, it might ask you to sign in, but you can press cancel to continue using the app without signing in. This video also covers your install options.

I am not from an IT background and I am worried that this course will be too advancedIs this course for me? 

Our course touches on the foundations of data filtering and aggregation, how to use Power BI Desktop and basic concepts of Power Query and Pivot. It you’re relatively confident with Excel, you should not find this course too challenging. We do not cover more advanced topics, such as DAX, relationships, etc.  

Unfortunately, Microsoft doesn’t have a Mac version of Power BI and doesn’t plan to create one. However, there are a couple of options for Mac users: 

  1. Install Windows on Mac using Boot Camp: Boot Camp is a utility that already exists on your computer that allows you to install Microsoft Windows 10 on your Mac. You can then switch between macOS and Windows when restarting your Mac. Before you start, make sure you have enough space on your hard drive for both Windows and Mac. We recommend at least 30GB for each, but the more space you have, the better. Make sure your Mac model can support Windows 10 in Boot Camp– check requirements to find out. You will need to have a Windows copy/license handy to install it. You can find information on how to use the Boot camp here, and informaion for installing Windows on your Mac here.
  2. Use Parallel: While this is meant to be a good solution, it is not free, nor has it been tested by the Clear Horizon Academy team. 

  3. Install and run Power BI on a Virtual Machine, then remote into that Virtual Machine: You can set-up a Windows Virtual Machine on Azure, Google Cloud or AWS.  Azure (starting from $61/month) Amazon Web ServiceIf you’re a new user to AWS then setting an account is easy and free, in fact, as a new user Amazon will give access to more free instances in your first 12 months. If you already have an account with AWS you’ll still be able to take advantage of the free Windows Server instance that Amazon provides. Then you install and run Power BI on that Virtual Machine. Note: These are not free services. There are a couple of disadvantages to this approach too: It’s difficult to control permission access and version history. 

  4. Run Power BI on a PC then remote into that PC:  It’s a little bit similar to the previous method, however, this time, you use a physical machine. You set-up a Windows PC, install and run Power BI on that PC. Install TeamViewer, AnyDesk, or MS Remote Desktop to give people access to that PC and use Power BI from their Macs. (Remote Desktop is a free application that you can download from the App Store.) 

No. You can download and install Power BI Desktop for free. You can also access Power BI Service for free, as long as you have a work email.  

You don’t need a work email to download and install the Power BI Desktop app. When you open Power BI, it might ask you to sign up /sign in, but just press cancel or close the signup window and continue using the app without a problem. 


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  • Email us
  • 132B Gwynne Street, Cremorne, 3121, VIC

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The Clear Horizon Academy is a learning initiative of Clear Horizon.

We acknowledge the Traditional Custodians of the lands on which Clear Horizon is located and where we conduct our business. We pay our respects to Elders, past, present and emerging. Clear Horizon is deeply committed to honouring Indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas; and to transforming evaluation practice to uphold and reflect Indigenous values.
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Jess Dart sq

Dr Jess Dart


Inventor of practical methodologies and highly demanded facilitator, Jess navigates complexity with comfort and helps her clients to become clear about their desired outcomes and how to get there.

Recipient of the 2018 AES Award for outstanding contribution to evaluation, Jess has over 25 years experience in evaluating and designing social change initiatives and strategies in Australia and overseas.

In October 2005, Jess founded Clear Horizon Consulting and is now CEO. She is also a board member of the Australasian Evaluation society.

Jess is passionate about developing and designing real world evaluation and strategy for social justice and sustainability. She particularly works with systems change interventions, large scale strategy and social innovation. After completing her PhD she co-authored the Most Significant Change (MSC) guide alongside Dr Rick Davies, which is now translated into 12 different languages.

MSC is well suited to evaluation in the complex emergent context. The latest innovation by Jess, Collaborative Outcomes Reporting (COR), is a collaborative form of impact evaluation.

Jess is also an active mum and has two teenage boys. In a quiet moment, she loves reading far-future science fiction and enjoys long distance running.

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